Workplace Collaboration Services

To avoid costly litigation and build stronger work teams


conflict resolution

When handled effectively, the resolution of conflict can strengthen relationships, increase productivity and stimulate innovation and achievement. Utilizing an interest-based approach, CCS Trainers and Facilitators assist groups in the reduction and resolution of all forms of workplace conflict. Overall, we work with you to minimize the negative outcomes of conflict and promote positive outcomes, with a goal of improving learning in the organization.

The work can be focused on disputes among peers or supervisor-subordinate conflicts. In addition, the work can be focused on broader organizational conflicts such as leadership, departmental and governance issues.


In addition to conflict resolution services, CCS provides formal Mediation services to entities who are interested in reaching a negotiated agreement with the assistance of a neutral third party. Our Trainers and Facilitators are skilled in using a dynamic, structured, interactive process to assist the parties in resolving conflicts through specialized communication and negotiations techniques.

While the CCS Mediator analyzes issues and relevant norms, and works to strengthen relationships among the parties to each mediation we conduct, we refrain from providing prescriptive advice to the parties.

issues management

CCS provides a service of Issues Management to entities who are interested in organizational change and improvement. Our Trainers and Facilitators assist the group in prioritizing and proactively addressing public policy and reputation issues that can affect an organization’s success.

We help both public and private organizations learn to use management techniques to keep their external relations activities focused on high-priority challenges and opportunities with a goal of resolving issues to the satisfaction of their constituents.

appreciative inquiry

The Appreciative Inquiry (AI) approach to organizational improvement can produce many rewards. Our CCS Trainers and Facilitators guide the group through a collective inquiry into the best of what is in the organization in order to imagine what could be. We then help the group collectively design a desired future state that is compelling without the use of incentives, coercion, or persuasion to support the planned change to occur.

The appreciative mode of inquiry often relies on interviews to qualitatively understand the organization’s potential strengths by looking at its experiences and potential with the objective being to clearly define the assets and personal motivations that make up the organization’s strengths.